Yapi Kredi switches to KAL software for an enhanced customer experience

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When Turkish bank Yapi Kredi converted to KAL software on its 4000-plus ATM network, it transformed an outdated system beset by problems to one that delivered a greatly improved user experience with significantly faster transactions.


Yapi Kredi was hampered by a legacy system that offered no multivendor support, no software distribution capabilities, no remote control, and very limited operational visibility of its large ATM network. And when the bank wanted to add new functionalities at its ATMs, the time to market was very slow.


Digital channel


The Turkish bank’s vision was for an ATM network that was aligned with the digital channel to deliver an enhanced customer experience, with a new and intuitive user interface design. Yapi Kredi knew it had the IT expertise to achieve these goals; all the bank needed was the right ATM technology.


KAL ATM Software provided the missing piece of the puzzle. Yapi Kredi used KAL’s K3A ATM application development environment to implement its own multivendor ATM application for its 4,235 ATMs.


Complete flexibility


In addition, it deployed KAL’s KTC Management system to remotely monitor and manage the entire ATM estate. KAL software provided Yapi Kredi complete flexibility when it came to choosing a migration model that aligned with the extensive skills, subject-matter expertise and advanced technological capabilities of the bank staff.


Cutting costs


So Yapi Kredi was able to carry out all the necessary customizations and integration work on its own – with training and support from KAL when required. Once the implementation was complete, Yapi Kredi used KTC to remotely convert an astounding 200 ATMs a day from the old legacy software to the new KAL-based software.

 






Watch this video to find out more about how KAL software was rolled out in record time, cutting costs and improving ATM availability – and ultimately providing Yapi Kredi’s customers with an enhanced and consistent user experience across multiple channels. 

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