SunTrust Banks, Inc. (NYSE: STI) has been named a leader in the Javelin’s 2018 Online Banking and 2018 Mobile Banking Scorecards in four distinct categories. SunTrust received leader recognition in the Online Banking Award scorecard for the third consecutive year, this year ranking in three of the six categories: Security Empowerment, Money Movement and Customer Service. SunTrust was also recognized as a leader in Javelin’s 2018 Mobile Banking Award for the Account Opening category.
“At SunTrust, we continue to see adoption and usage of our digital channels grow each year,” said Ameesh Vakharia, Omnichannel Executive for SunTrust. “Knowing how important both sophisticated functionality and a seamless interface are to clients’ experiences, we’re honored to be recognized as a leader by Javelin in four categories. Making it easier to bank with us is essential to helping more people gain financial confidence.”
SunTrust and other winners were published in Javelin’s 2018 Online Banking and 2018 Mobile Banking Scorecard Reports. The annual scorecards measure 250 online features and 200 mobile features offered by the top 28 U.S. financial institutions.
Javelin evaluates features based on strategic value, tactical necessity, and industry and consumer trends and weighs each category based on what consumers share is most important to their satisfaction with online and mobile banking.