Service Desk.iQ Evaluated in the International Market


The Ukrainian company engaged in the delivery of ATMs and related technical solutions has successfully applied Service Desk.iQ solution for business process automation offered by BS/2.

The growth of business and the expansion of its infrastructure make it necessary to seek the best and most convenient way to manage the growing information flows and tasks. The company serving a large network of ATMs and other self-service devices has chosen Service Desk.iQ for its specific modules combination, when one solution provides the fulfillment of a large number of important business tasks. Thus, the Ukrainian company has improved the quality of its ATM services.

“The effectiveness of the solution is tested not only in the foreign market, but also inside BS/2, where, after the application of Service Desk.iQ, productivity has grown – so, it is perfect for banks, retail and other enterprises,” says the BS/2 product manager Aidas Saladžius.

Service Desk.iQ was appraised for its innovation and application range in the international market – In Georgia, Azerbaijan, Kazakhstan, Kyrgyzstan, Latvia and Estonia.

This recognition was largely determined by the solution’s multifunctionality – its modules optimize the logistics of the company, monitor the resources, keep records, fix faults and find solutions, and help perform other tasks. This increases the labor productivity, reduces costs and optimizes the distribution of tasks.

BS/2 is recognized leader in banking technology, advising and providing innovative banking solutions to international companies and organizations for more than 25 years. The company specializes in outsourcing business process services and software development, system integration and maintenance services. Among BS/2 clients are the largest banks in Central Asia, Eastern Europe, other financial institutions, retail companies.

For more information please contact:

Germanas Kavalskis
Head of Communications

Mob. +370 (626) 27488



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