NAPLES, FLA—August 1, 2017—Immediate payments is a key revenue driver for 66 percent of banks in markets with IP schemes, according to new benchmark data, “2017 Global Payments Insight Survey: Retail Banking,” from ACI Worldwide (NASDAQ: ACIW) and Ovum.
The benchmark report also notes that although open APIs will benefit customer satisfaction for 65 percent of banks, nearly half of respondents (45%) are taking a ‘wait and see’ approach to an open API strategy. Regardless of strategic focus, 57 percent of all banks are growing their IT investments in 2017, with a distinct emphasis on operational efficiency (91%) and fraud prevention (68%), as security issues remain an ongoing concern for the banking industry.
Principal study findings include:
Immediate Payments Driving Revenue
- 66 percent of banks in markets with live IP schemes view immediate payments as a revenue driver for their institutions
- 61 percent of banks believe that immediate payments will enhance their service and proposition to customers
- 60 percent of banks expect immediate payments to reduce costs, as the necessary investments in payment infrastructure and fraud systems ultimately deliver broader benefit to their institutions
Open APIs Benefits Customers—but there are Differences Over Strategy
- 65 percent of institutions believe that open APIs will benefit their customer-facing proposition
- While 59 percent of banks have a clear strategy for creating open APIs and interfaces for developers, 45 percent of respondents report that they are taking a ‘wait and see’ approach
Overall IT Investment is Up and Fraud Prevention Remains a Priority
- 57 percent of all banks are growing their IT investments in 2017, up from 53 percent in 2016— particularly in Europe, where 62 percent are increasing budgets for payments-related projects
- 68 percent of banks have recently, or are currently, investing in fraud detection and prevention capabilities
- Delivering increased operational efficiency is a top three IT priority for 91 percent of banks
- 42 percent of banks are concerned about security issues, driven by risks around potential data breaches and fraudulent activity
“Immediate payments and open API capabilities are increasingly viewed by banks as key drivers of revenue, customer satisfaction and cost reduction,” said Mandy Killam, executive vice president, ACI Worldwide. “Developing an open API strategy is essential for banks to create a friction-free customer experience—and to compete in this quickly evolving retail payments market.”
“The market is rapidly changing—banks must invest wisely in core payments platforms and infrastructure to take advantage of relevant opportunities,” said Kieran Hines, head of industries, Ovum. “Financial institutions that proactively shape strategies around open APIs, fraud prevention and immediate payments will reap the benefits when it comes to both customer experience and revenue.”
The study is comprised of executives in retail banking and merchant acquiring organizations, based in countries in the Americas, Asia Pacific (APAC) and Europe, Middle East and Africa (EMEA). To receive a complimentary copy of the report, please click here or visit https://www.aciworldwide.com/retailbankinginsights
* Methodology and Demographics:
For the 2017 Ovum Global Payment Information Survey, which includes merchant, biller, and retail banking components, ACI and Ovum created a 23 point questionnaire, looking at the following criteria for key payments players: significant aspects of existing payments infrastructure; forecasts for spending; areas for investment and perceptions of where payments fit within their broader strategic objectives. This survey was sent to payments decision makers globally in December, 2016—January, 2017. It provides a snapshot of payment perceptions among merchants, financial institutions, and scheduled billing and payment-taking organizations such as higher education, consumer finance and insurance. Overall, respondents totaled 1,475 executives across 15 industry sub verticals in 25 key global markets, resulting in more than 144,000 separate data points on perceptions and expectations of payments among critical payment enablers globally.
This paper focuses on the survey findings for retail payments organizations.
About ACI Worldwide
ACI Worldwide, the Universal Payments (UP) company, powers electronic payments for more than 5,100 organizations around the world. More than 1,000 of the largest financial institutions and intermediaries, as well as thousands of global merchants, rely on ACI to execute $14 trillion each day in payments and securities. In addition, myriad organizations utilize our electronic bill presentment and payment services. Through our comprehensive suite of software solutions delivered on customers’ premises or through ACI’s private cloud, we provide real-time, immediate payments capabilities and enable the industry’s most complete omni-channel payments experience. To learn more about ACI, please visit www.aciworldwide.com. You can also find us on Twitter @ACI_Worldwide.
© Copyright ACI Worldwide, Inc. 2017.
ACI, ACI Worldwide, ACI Payment Systems, the ACI logo and all ACI product names are trademarks or registered trademarks of ACI Worldwide, Inc., or one of its subsidiaries, in the United States, other countries or both. Other parties’ trademarks referenced are the property of their respective owners.
Product roadmaps are for informational purposes only and may not be incorporated into a contract or agreement. The development release and timing of future product releases remains at ACI’s sole discretion. ACI is providing the following information in accordance with ACI’s standard product communication policies. Any resulting features, functionality, and enhancements or timing of release of such features, functionality, and enhancements are at the sole discretion of ACI and may be modified without notice. All product roadmap or other similar information does not represent a commitment to deliver any material, code, or functionality, and should not be relied upon in making a purchasing decision.
Phone: +1 (781) 370-3600
Phone: +1 (781) 370-4817
Katrin Boettger (EMEA)
Phone: 0044 (0) 7776 147910
Christopher Taine (EMEA)
Phone: +49 (0) 89 45230 557