ATMIA Publishes New Best Practices for Customer Security Education


LONDON, UNITED KINGDOM, SIOUX FALLS, SD, USA, April 30, 2018 – ATMIA today published new Best Practices for Customer Security Education, including tips on how consumers should protect their mobile devices when transacting at ATMs.

“We expect that the main way of transacting at ATMs in the future will be through the customer’s mobile device/smartphone,” explained Mike Lee, CEO of ATMIA. “In an app model, customers will be able to pre-stage transactions on their mobile devices. The role of customer security education is bound to become more important for protection of Customer Owned Devices (CODs) and keeping ATM transactions as safe and secure as possible.”

ATMIA’s Consortium for Next Gen ATMs, represented by just under 150 companies worldwide across all sectors of the ATM value chain, is developing an API APP model for ATMs and the manual is the first set of best practices in a series designed to protect the whole ATM ecosystem.  

“The manual takes best practice from financial institutions around the world and distils the essence of security education for today’s and tomorrow’s ATM customers,” Lee explained. “It explores typical methods of attack, current protection measures in place, customer security tips as well as best-to-communicate core security messages to customers.”

ATMIA thanks DFR Risk Management, SPL Group, Upshot Advisors and the Security Subcommittee of the next gen ATM Consortium for their inputs and expertise.

The manual outlines common scams targeting customers and CODS and shares existing protection measures as well as ways to educate customers to ensure they protect their devices and their transactions.


ATMIA is the leading non-profit trade association representing the entire global ATM industry. ATMIA serves more than 11,000 members from over 650 participating companies in 67 countries spanning the whole ATM ecosphere, including financial institutions, independent ATM deployers, equipment manufacturers, processors and a plethora of ATM service and value-added solution providers. ATMIA provides education, advocacy and connections to help its members keep abreast of industry news and developments; increase knowledge and professionalism; improve operational efficiencies; understand and influence regulatory processes; participate in the local, regional and global ATM community; and forge new relationships to advance their businesses. Founded in 1997, ATMIA has active chapters in the United States, Canada, Europe, Latin America, Asia-Pacific, Asia, Africa, India and the Middle East focusing on the unique needs and issues of each region. For more information, please visit Follow us on LinkedIn, Twitter or YouTube.


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