Addressing Skimming at U.S. Retail ATMs
A Discussion with NAC Executive Director Bruce Renard on the U.S. Retail ATM Skimming Survey
There may be less ATM skimming going on than is commonly thought, a recent article from Digital Transactions magazine reports. The story, written by Kevin Woodward, was talking about the results of a recent survey conducted by The National ATM Council, Inc. (NAC) which specifically addressed skimming instances at U.S. retail ATM locations.
We sat down with Bruce Renard, executive director of NAC to talk about the U.S. Retail Skimming Survey as well as the association’s recommendations for continued ATM security at off-premise ATMs in the U.S.
Q: Why did NAC decide to do its own survey on U.S. ATM skimming?
Bruce Renard (BR): There were reports coming out referencing ATM skimming numbers that talked about a significant spike in instances of fraud at U.S. retail machines. This information ran counter to the anecdotal information we received from those we had spoken within the industry. This made sense since bank machines have traditionally been preferred targets due to their higher transaction volumes and tendency to be unattended in the case of outside walk-up/drive-up machines. In light of this disconnect, NAC decided to perform our own survey of retail ATM operators.
Q: Were you surprised by any of the responses to the survey?
BR: While we expected the skimming incident numbers for retail ATMs to be lower than recent reports indicated, we were truly surprised to see that more than nine out of ten respondents had never encountered an ATM skimmer on their machines.
Q: How does NAC intend to utilize the survey results going forward?
BR: The results show that retail ATMs remain a very safe place for U.S. consumers to get cash. Nonetheless, recognizing the jump in card fraud experienced in other countries that have undergone EMV implementation, we are on the lookout for increased skimming, due to the “closing window” criminals perceive with the coming implementation of EMV chip card technology in the U.S. NAC takes this heightened skimming threat seriously and we are committed to working with our members and the U.S. ATM industry to ensure the continued safety of cardholder information at retail ATMs.
NAC is currently collaborating with merchant groups to develop an in-store quick guide to help detect/prevent skimming, to be released in the very near future. ATM security and skimming detection/prevention were also highlighted at this fall’s NAC2016 Conference & Expo, October 17-20 in Orlando.
Q: What recommendations does NAC suggest for ISOs/IADs to combat skimming fraud at their ATMs?
BR: NAC encourages all independent ATM deployers to work with their vendors and customers to step up their skimming detection/prevention regime. ATM ISOs/IADs should educate themselves on available new anti-skimming technology and work to implement ongoing anti-skimming inspection programs and practices to help address the problem in the field. NAC appreciates Triton’s efforts to introduce advanced anti-skimming technologies into its card readers and we encourage the pursuit of similar tools by all facets of the industry to help in the fight against this type of fraud.
Triton’s anti-skimming EMV card reader offers detection, jamming signal interference and encryption. It has the ability to detect a parasite device such as a skimmer and the card reader encrypts the mag-stripe data to defeat an eavesdropping attack inside the ATM.
Customers that have a Triton-supplied EMV card reader in working order, can return it for a credit towards the new anti-skimming EMV card reader. Contact your Triton sales representative at firstname.lastname@example.org or 1-866-787-4866.