Category Archives: ATM Indusrty News

ATM Industry News

Westpac invests $40 million in POS financing startup ZipMoney

Westpac’s investment, which includes an additional $8 million in performance-related options, follows record quarterly results for Zip which saw users reach 665,000 and more than $300 million in transaction volume processed on the platform.

The deal follows the announcement of a $260 million debt facility for ZipMoney from NAB in May.

The agreement with Westpac is part of a more intimate relationship, which will see the Australian bank integrate ZipMoney’s financing tech across its retail network and explore the roll-out of business-to-business products currently under development.

Westpac group executive Gary Thursby comments: “Our strategic relationship with Zip is another example of Westpac’s commitment to supporting leading Australian entrepreneurs and fintechs looking to bring great new capability to Australian consumers. Zip’s real-time data analytics and proprietary platform offer customers seamless payment solutions. We look forward to working with Zip to develop these capabilities and offer Westpac customers more choice in the changing payments landscape.”

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Fiserv Acquires the Assets of PCLender

BROOKFIELD, Wis.–(BUSINESS WIRE)– Fiserv, Inc. (NASDAQ:FISV), a leading global provider of financial services technology solutions, announced today it has acquired the assets of PCLender, LLC , a leader in next generation enterprise internet-based mortgage software and mortgage lending technology solutions. This acquisition will enhance the Fiserv suite of mortgage origination services, which enable Fiserv clients to deliver the experience today’s consumers and mortgage lenders expect. Financial terms will not be disclosed.

Mortgage lenders operate in an evolving marketplace in which they are challenged to deliver a more efficient lending process in tandem with a compelling borrower experience. Fiserv is working to simplify today’s lending experience for financial institutions and borrowers, delivering powerful tools to originate, process, underwrite and deliver loans in a secure, paperless environment.

“Rapidly evolving consumer expectations require a seamless approach to banking experiences, including mortgage origination,” said Jeffery Yabuki, President and Chief Executive Officer, Fiserv. “PCLender provides Fiserv with a full digital suite of mortgage origination solutions for banks, credit unions and mortgage lenders. We welcome the existing clients and talented team members to our company.”

A complement to the existing Fiserv lending solution suite, these assets provide a set of simple, easy-to-use internet-based mortgage solutions for banks, credit unions and mortgage lenders. This fully managed, end-to-end solution simplifies origination, document collection and compliance reporting, streamlining consumer direct and retail mortgage and HELOC loan origination. The technology offers a feature-rich user experience and improved operational efficiency for mortgage lenders with existing resources. Supporting lenders of all sizes, PCLender provides solutions for lenders funding up to 5,000 loans per month.

“Joining Fiserv accelerates our ability to scale our solution, while simplifying solutions for every phase of the loan process to benefit our clients,” said Lionel Urban, Chief Executive Officer, PCLender. “We look forward to leveraging our combined expertise to deliver greater client value and an enhanced experience for their customers.”

Forward Looking Statements

This press release contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995, including statements regarding the expected timing of the transaction. Forward-looking statements are subject to assumptions, risks and uncertainties that may cause actual results to differ materially from those contemplated by such forward-looking statements. The factors that may adversely impact the anticipated outcomes include, among others: the benefits of the transaction may be different than currently anticipated; and other factors identified in Fiserv filings with the SEC from time to time, including those in its annual report on Form 10-K. You should consider these factors carefully in evaluating forward-looking statements, and are cautioned not to place undue reliance on such statements. Fiserv assumes no obligation to update any forward-looking statements, which speak only as of the date of this press release.

About PCLender

PCLender, LLC delivers simple, elegant, internet-based mortgage solutions for community banks, credit unions and mortgage bankers. Owned and operated by mortgage banking executives, PCLender collaborates closely with lenders to meet their needs in the constantly changing world of mortgage lending. For more information on PCLender, visit

About Fiserv

Fiserv, Inc. (NASDAQ:FISV) enables clients worldwide to create and deliver financial services experiences that are in step with the way people live and work today. For more than 30 years, Fiserv has been a trusted leader in financial services technology, helping clients achieve best-in-class results by driving quality and innovation in payments, processing services, risk and compliance, customer and channel management, and insights and optimization. Fiserv is a member of the FORTUNE® 500 and has been named among the FORTUNE Magazine World’s Most Admired Companies® for four consecutive years, ranking first in its category for innovation in 2016 and 2017. For more information, visit

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Media Relations:Britt Zarling
Vice President

Corporate Communications
Fiserv, Inc.


Additional Contact:Paul Seamon
Vice President

Investor Relations
Fiserv, Inc.


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Diebold Nixdorf And RAKBANK Enable Samsung Pay On ATMs In United Arab Emirates

RAS AL KHAIMAH, United Arab Emirates, Aug. 3, 2017 /PRNewswire/ — RAKBANK, one of the leading banks in the United Arab Emirates (UAE), in partnership with Diebold Nixdorf, the leader in driving connected commerce, has launched Samsung Pay on their ATMs. With more than 250 Diebold Nixdorf (NYSE: DBD) ATMs, RAKBANK is maximizing consumer convenience by enabling cardless ATM transactions via the Samsung Pay mobile wallet on their smartphones.


Diebold Nixdorf Primary Logo. (PRNewsFoto/Diebold Nixdorf)

The Samsung Pay solution on ATMs is an end-to-end contactless process that offers an effective, secure, convenient and easy-to-use digital solution that enables consumers to withdraw cash without a card at RAKBANK ATMs. Once a consumer is registered for a Samsung Pay account, the user can easily begin to use the cardless solution by tapping their device to the near field communications (NFC) reader on the ATM. Once detected, the consumer enters their PIN and completes the transactions as normal.

“Diebold Nixdorf was the first in the world to enable a live deployment and direct interaction between a phone and an ATM,” said Habib Hanna, Diebold Nixdorf managing director, Middle East. “Years later, we continue to pioneer cardless transactions with our mobile-enabled solutions that bridge the physical to digital worlds of cash to truly drive connected commerce.”

According to an report, mobile integration is one of the top three trends that will impact the ATM industry worldwide. Pre-staged mobile withdrawals will become the most popular and secure method for accessing cash—leading to greater consumer convenience and satisfaction.

“We are the first bank in the Middle East to launch Samsung Pay solutions to ATMs and it not only simplifies the customer experience when withdrawing cash, but also offers them the utmost convenience,” said Peter England, CEO of RAKBANK. “We are delighted to have worked with Diebold Nixdorf and Samsung Pay to take advantage of this innovative and reliable digital service. RAKBANK is fully committed to placing our customers’ needs first and providing them with highly convenient, secure, and simple digital banking services,” added Peter.


RAKBANK, also known as The National Bank of Ras Al Khaimah (P.S.C), is one of the UAE’s most dynamic financial institutions. Founded in 1976, it underwent a major transformation in 2001 as it rebranded into RAKBANK and shifted its focus from purely corporate to retail and small business banking. In addition to offering a wide range of Personal Banking services, the Bank increased its lending in the traditional SME, Commercial, and Corporate segment in recent years. The Bank also offers Islamic Banking solutions, via RAKislamic, throughout its 38 branches and its Telephone and Digital Banking channels. RAKBANK is a public joint stock company headquartered in the emirate of Ras Al Khaimah and listed on the Abu Dhabi Securities Exchange (ADX). For more information, please visit or contact the Call Centre on +9714 213 0000. Alternatively, you can connect with RAKBANK via and

About Diebold Nixdorf
Diebold Nixdorf, Incorporated (NYSE: DBD) is a world leader in enabling connected commerce for millions of consumers each day across the financial and retail industries. Its software-defined solutions bridge the physical and digital worlds of cash and consumer transactions conveniently, securely and efficiently. As an innovation partner for nearly all of the world’s top 100 financial institutions and a majority of the top 25 global retailers, Diebold Nixdorf delivers unparalleled services and technology that are essential to evolve in an ‘always on’ and changing consumer landscape.

Diebold Nixdorf has a presence in more than 130 countries with approximately 24,000 employees worldwide. The organization maintains corporate offices in North Canton, Ohio, USA and Paderborn, Germany. Visit for more information.

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SOURCE Diebold Nixdorf

Diebold Nixdorf Media Relations, Kelly Piero, +1-330-490-3741,; Diebold Nixdorf Investor Relations, Steve Virostek, +1-330-490-6319,; RAKBANK Media Relations, Geraldine Dagher,

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ATMIA Publishes Industry Blueprint for Next Generation ATMs

London, United Kingdom & Sioux Falls, SD, USA – ATMIA today published an industry blueprint for next generation ATMs. It was signed off this week by an international Consortium of ATM deployers, vendors, suppliers and service-providers.

“In its 50th anniversary year, the ATM is reinventing itself,” explained Mike Lee, CEO of ATMIA, which owns the blueprint. “ATMIA pays tribute to an industry which is both highly productive and determined to stay relevant in the mobile internet age. This blueprint is a method for future-proofing ATMs.”

Two years ago, ATMIA began preparing its members for the end of support for Windows 7 operating systems in 2020. During this period, detailed roadmaps were worked out for a migration to Windows 10. At the same time, ATMIA studied alternative operating systems such as Android through its exploratory work in the Next Generation ATM Architecture Committee. In 2016, a sub-committee of banks and independent deployers, including Bank of America, Citibank, Cardtronics, Capital One, Bank of Montreal, Elan Financial Services, FNB of South Africa, Iberia Bank, PNC Bank, Prosperity Bank and US Bank, formulated a vision for the future of ATMs from an operator’s perspective, producing an Industry RFI for next generation ATMs. Then on 31st January, 2017, ATMIA sent a letter to the world’s leading ATM manufacturers, suppliers and service-providers, including Diebold-Nixdorf, NCR, KAL, GRG Banking, Nautilus Hyosung, ACI Worldwide, Euronet, ThetaRay and Paragon Application Systems, attaching the Industry RFI, requesting formal feedback by the end of March.

The RFI incorporated all the key requirements and expectations of global operators, while being perfectly aligned with the converging consumer technologies reshaping our industry, including mobile banking apps, the Cloud, cardless ATM access, NFC, biometric authentication, to name but a few.

In addition, an international banking consultant and an ATM security expert were commissioned to check the draft blueprint for its compatibility with requirements for access to future ATMs by impaired users and with demands for E2E security for ATMs. Finally, after this lengthy review process, ATMIA put together the global Consortium which has now ratified the blueprint.

“There are dozens of thought leaders, committee chairs and ATMIA members in all regions to thank for this collaborative future-proofing exercise, but I would like to single out Peter Kulik and Rich Barron for awesome leadership in helping to bring this blueprint to fruition, they are true industry champions,” Lee said. “This is a happy moment for the 3 million strong ATM industry, a milestone on the road to the next 50 years of world-changing technology.”


ATMIA is the leading non-profit trade association representing the entire global ATM industry. ATMIA serves more than 10,000 members from over 650 participating companies in 67 countries spanning the whole ATM ecosphere, including financial institutions, independent ATM deployers, equipment manufacturers, processors and a plethora of ATM service and value-added solution providers. ATMIA provides education, advocacy and connections to help its members keep abreast of industry news and developments; increase knowledge and professionalism; improve operational efficiencies; understand and influence regulatory processes; participate in the local, regional and global ATM community; and forge new relationships to advance their businesses. Founded in 1997, ATMIA has active chapters in the United States, Canada, Europe, Latin America, Asia-Pacific, Asia, Africa, India and the Middle East focusing on the unique needs and issues of each region. For more information, please visit Follow us on LinkedIn, Twitter or YouTube.

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RANCHO CUCAMONGA, Calif. – CO-OP Financial Services announced today a free download of its proprietary research study, Digital Transformation, designed to help credit union leaders understand current industry perceptions, challenges and plans for the digital age.


“CO-OP is committed to helping our industry meet digital transformation challenges,” said Todd Clark, president and CEO, CO-OP Financial Services. “Credit unions are facing increased competition from digital startups and they must transform their processes and infrastructure to meet the needs of digital natives. You can’t make good decisions without good data, so we are offering research studies, white papers and webinars on how today’s consumers are digitally engaging with their financial institutions.”


The Digital Transformation study is based on research by David Rogers, author of “The Digital Transformation Playbook.” Rogers queried 221 credit union leaders on five strategic areas – consumers, competition, data, innovation and value – and identify barriers to change. Survey highlights include:


  • 88% of respondents say digital transformation is extremely or quite important.
  • 73% say their credit union is planning to increase budgets for digital initiatives in the next year.
  • Respondents identified the following digital brands as setting the gold standard for a great digital experience: Amazon (No. 1), Google (No. 2), Facebook (No. 3) and Apple (No. 4).
  • Relative to these brands, nearly half of respondents felt the experience provided by their credit union was inferior or far inferior, while 44% rated the experience as “good, but not quite as good,” and 10% felt that their credit union was “meeting the high standard they set.”
  • Leading barriers to digital transformation cited by respondents: 1) Lack of budget/resources (59%); 2) Inability to innovate quickly and effectively (53%); 3) Tied to a legacy IT infrastructure (39%); and 4) Lack of technology capabilities among staff and outside partners (39%).


Additional Research and Learning Opportunities from CO-OP


The Digital Transformation study is the second in a series of research papers CO-OP is presenting. The first report, Jobs to be Done: A Roadmap to Consumer-Centric Innovation, details the results of a banking consumer survey on the experience members really want from their credit unions. A third publication, surveying change management, will be available in September.


Credit union staff can register immediately to attend the webinar, Digital Transformation: How to Get Started, scheduled for August 16 at 11 a.m. PT. The event will provide insights on how credit unions can begin their digital transformation journeys, with organizational examples both in and outside the industry. A white paper providing further guidance on how to get started will be made available following the webinar.


CO-OP is going through its own digital transformation, so it is a journey in which we are joining as well as supporting our clients in the pursuit of making the customer experience seamless and secure,” said Clark.

About CO-OP Financial Services

CO-OP Financial Services is a payments and financial technology company whose mission is ensuring the success of the credit union movement by serving 3,500 credit unions and 60 million members. CO-OP payments solutions, engagement services and strategic counsel help credit unions optimize member experiences to consistently provide seamless, personalized multi-channel offerings, while delivering secure, sophisticated fraud mitigation service. For more information, visit



Bill Prichard, APR

CO-OP Financial Services

800.782.9042, ext. 3450

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U.S. ATM Population Reaches Half-Million Mark

After years of stagnant growth, likely brought on by a struggling economy, Windows updates, and a burdensome EMV migration, the U.S. ATM population has reached a significant milepost.  A new analysis of industry data by ATMIA indicates that there are now between 475,000 and 500,000 ATMs operating in the U.S. market.

“These numbers confirm what we have suspected in recent months,” says ATMIA U.S. Executive Director, David Tente. “There is growing recognition of the important role that ATMs play in our payments system, and alongside of it, in a new wave of branch transformation that is sweeping through the banking industry.”

New functionality is coming to ATMs everywhere.  Financial institutions large and small are facilitating pre-staged withdrawals and deploying contactless technologies.  Tens of thousands of independent ATMs now provide person-to-person (P2P) money transfer capabilities.  And new bank branches are more likely to be smaller and depend more substantially on the use of advanced function ATM terminals.

Looking even further into the future, ATM deployers and manufacturers are coming together to embrace the next generation of ATMs, which will rely on app-based platforms for an enhanced user experience, improved security, and greater interoperability.  All of these factors will collectively drive accelerating growth in the ATM channel.  ATMIA has launched a Global ATM Innovation portal on its website, which includes the Industry Blueprint for Next Generation ATMs and other resources related to ATM innovation.

For more information about ATMIA activities in the U.S market, contact ATMIA U.S. Executive Director, David Tente.

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Payment Alliance International Honored with Best Places to Work Award for Third Year

LOUISVILLE, Ky., Aug. 8, 2017 (Business Wire) – Payment Alliance International (PAI), the nation’s largest, privately-held ATM provider, today announced it has been honored for the third year in a row by Louisville Business First as a Best Places to Work in Greater Louisville award winner. Recipients were celebrated at an awards breakfast held at The Olmstead on Thursday, Aug. 3. PAI was recognized in the large employer category of 100 employees or more. 

“We have an outstanding team of dedicated employees, all working to serve our clients and make our business better,” said John J. Leehy III, president and chief executive officer of PAI. “They understand the indisputable connection between great passion and superior performance in business. We are incredibly fortunate to have such a great group of people at PAI,” added Leehy. 

This is the third year of the annual Best Places to Work awards program, honoring Louisville-area employers who have earned employee loyalty and affection by investing in their well-being and development. Honorees were determined by Nebraska-based Quantum Workplace’s assessment of workplace policies, office conditions, management styles and employee surveys.

An article profiling PAI as a 2017 “Best Places to Work” award winner was published in the Aug. 4 weekly edition of Louisville Business First.

About Payment Alliance International (PAI)

Payment Alliance International (PAI) is the nation’s largest, privately-held ATM provider and offers processing and maintenance services, equipment sales and support, and unique ATM branding opportunities. PAI also offers industry-leading, revenue-generating, value-added solutions and customized partner programs that increase customer profitability, reduce operational expense and maximize uptime. Payment Alliance International is headquartered in Louisville, Ky. with offices around the country.  For more information, please visit or follow us on Facebook and Twitter.

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MoneyPass, FCTI reach agreement for MoneyPass to Provide Surcharge-Free ATM Access at More Than 8,000 7-Eleven Locations

MINNEAPOLIS (August 1, 2017) – MoneyPass and FCTI Inc. have reached a multi-year agreement for the MoneyPass Network to provide surcharge-free access at more than 8,000 7-Eleven locations in the United States. Beginning August 2017, MoneyPass access will be rolled out across ATMs in approximately 8,000 7- Eleven stores nationwide. The ATM roll out is expected to continue through Q1 2018. At the completion of the roll out, MoneyPass will have an estimated 33,000 surcharge-free ATMs in the United States.

“The addition of the 7- Eleven stores to the MoneyPass Network brings value to both organizations,” said Douglas Miraglia, President of the MoneyPass Network. “MoneyPass card issuers can promote the expansion of convenient surcharge-free ATM access to their cardholders. And 7- Eleven looks to increase foot traffic to their location from the 87 million cards of the MoneyPass Network.”

“Partnering with MoneyPass aligns with our focus of delivering ATM programs that provide incremental value and increase foot traffic to our customer’s locations.” said Jeffrey Wernecke, Co-CEO of FCTI. “We are pleased to begin offering MoneyPass surcharge-free ATM access on FCTI’s ATMs at 7-Eleven.”

About MoneyPass

MoneyPass is a network of Elan Financial Services, one of the nation’s leading providers of comprehensive ATM and debit card processing solutions for financial institutions, Independent Sales Organizations (ISOs), and retailers. MoneyPass provides surcharge-free access at 25,000 ATMs across the United States, allowing cardholders to access their money where they live, work, and travel. With more than 1,700 participating organizations and 87 million active cards, the MoneyPass Network places an emphasis on cost-efficient membership options, flexible terms, and accessible locations. MoneyPass cardholders can easily locate MoneyPass ATMs by visiting the online ATM locator at For more information, call 1-800-343-7064 or visit

About FCTI, Inc.

FCTI is a leading nationwide ATM Network and Service Provider. Since 1993, the nation’s largest banks, retailers and hospitality brands have relied on FCTI to grow their revenues with ATMs. With a focus on customer service, FCTI enables companies to drive additional revenue without upfront investment in hardware, ensuring a full-service approach that reduces the cost and hassle associated with maintenance, cash management and ATM compliance. Learn more at

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Modern “talking ATMs” makes blind and visually impaired people life easier

Globally, now there are some 285 million blind and visually impaired people; every day they face difficulties – say, getting cash from a cash dispenser. If this is an ordinary ATM, they have to ask another person‘s assistance. And this is not only a matter of convenience, but also of trust.

“The blind, especially young people, are now actively using various mobile devices. So, to navigate in a big city they are assisted not only by traditional white sticks, but also by the newest information technologies. So, ATMs must also become common for the visually impaired, as the opportunity to dispose one‘s own funds is a necessary condition for their independence”, says Ramune Balčikonienė, the deputy chairman of Lithuania‘s Union of the Blind and Visually Impaired, who herself recently tested a cash dispenser adapted for the blind people.

By connecting headphones to such an ATM, a blind client will hear a step-by-step instruction on how to use the device, “voiced” by the speech synthesizer for the Windows platform. In order to confirm (or cancel) a transaction, buttons with tactile signs Cancel, Clear and Enter are used. In addition, all inscriptions on the ATM are given not only in the given national language, but also in Braille.


This solution, which makes it possible for the blind and visually impaired to use the device, was developed by the BS/2 banking technologies company, which is part of the Penki kontinentai group. “Such a “talking ATM“ gives the blind more freedom and independence; they will not have to ask for help from somebody else. They‘ll be able to perform basic operations on their own: check the account balance, withdraw cash, change their PIN,”- says Daniel Fukson, BS/2 Business Development Department head.

According to Mr Fukson, BS/2 has gained useful experience during the implementation of a similar project in Georgia. However, it should be borne in mind that different software solutions are applied in different countries. And Mrs Balčikonienė also drew attention to the fact that the ATM software solutions differ in various banks sometimes – and the blind and visually impaired have to get used to different withdrawal processes. It‘s much more convenient if all ATMs have the same order, and the corresponding buttons are located in the same places and perform the same functions, she said.

“We hope that the banks in Lithuania will also begin to implement these technologies and consult with us not only about the ATM operating principles, but about their locations as well, for not all of them might be convenient for the blind” Mrs Balčikonienė says. She believes, such ATMs are extremely necessary at the railway and bus stations and pedestrian streets in downtown Vilnius, a capital of Lithuania.

During the ATM presentation, the security issue has also appeared. According to the BS/2 representatives, the use of such ATMs is absolutely safe; besides, the ATMeye.iQ video surveillance system developed by that company that fixes the entire transaction and all the events happening around, can also be installed. The ATM screen can also darkened, or the device can be completely turned off – so that outsiders won‘t see how much the blind customer is withdrawing.

ATMs adapted to the needs of the blind will benefit not only the latter, but also seniors with poor eyesight who find it difficult to use a conventional device. Since their number in the world is growing, the specially adapted ATMs play a significant role for the entire society

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Burroughs Announces Launch of New Website

PLYMOUTH, MI Burroughs, Inc., a provider of service for financial and retail equipment, today announced the launch of a new website interface. The site,, is designed to reflect the company’s commitment to customer service and satisfaction.


“While our prior website has served us well over the years,” said Andrew Lawson, president, CEO and chairman for Burroughs, “this new interface adds simplicity and better navigation, offering our customers an easier-to-use platform. I think our customers will like the look better, too.”


The new website includes support ticket submission options, direct access to the eAccess Customer Web Portal and a press room. These changes are fully in step with ongoing updates being made throughout the company.

“We focused on building a website which illustrates our mission of customer service,” said Director of Marketing and Sales Support Sandy Edwards. “The new site combines an overview of our company with a wealth of tools for our clients.”


To find out more about the new Burroughs website as well as their ongoing customer service and support initiative, products, services and programs visit or call 1 (800) BURROUGHS.

ABOUT BURROUGHSFor decades customers have depended on Burroughs for outstanding service delivery. With more than 800 customer service engineers delivering comprehensive and customized maintenance coverage throughout North American, Burroughs is recognized as the industry leading maintenance and support organizations for ATM, teller cash automation, smart safes, branch automation and self-service solutions. Burroughs utilizes leading edge technologies to support staff in multiple call centers, covering all time zones 24 hours a day, 365 days a year. Visit for more information.

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