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ATM Industry News

TNS Targets South American Expansion with Strategic Acquisition of Link Solutions


January 17, 2019Transaction Network Services (TNS) is expanding into Brazil through the acquisition of mobile and Internet of Things (IoT) communications specialist Link Solutions Eireli (Link).

The acquisition of the family-owned business gives TNS two new offices in Brazil, 65 new employees and an extensive customer base of mPOS, transportation, security and tracking customers that collectively use over 500,000 Link managed SIMs in the country. Combined with TNS’ own SIM network, this means TNS now manages almost a million SIMs around the world.

“We are delighted to be taking this significant step into the South American market,” said TNS’ Chief Executive Officer, Mike Keegan. “Brazil is one of the world’s fastest growing IoT markets and, combined with it being the largest developing economy in South America, it is an excellent springboard for growth across the continent. The team behind Link have done a very good job of building their business within Brazil and there are now avenues for expansion in other countries, such as Chile, Colombia and Uruguay. Our joint product set is ideally suited to serving these markets.”

George Zirkel, TNS’ Senior Vice President of Global Strategy, said: “This is a hugely exciting time for both of our teams, as well as our customers, due to the great promise South America holds for many payments players. The team at Link are acutely aware of these opportunities and we can now collectively address them and help others enter this market. We can provide a cost-effective, feature-rich set of services to organizations currently struggling with the complexity of the payment infrastructure.

“We expect to see a lot of interest in our wider range of FinTech solutions, such as dial, encryption, tokenization, payment gateway, unattended payments and financial markets connectivity, among others.”

Link’s Chief Executive Officer, Alexandro de Araujo Silva, will remain in his position and will work closely with Mr. Zirkel as well as former owner Francisco das Chagas Batista Leite who will serve as a consultant following the acquisition.

Mr. de Araujo Silva said: “We look forward to becoming part of TNS and capitalizing on the opportunities that this brings. Our solutions are exceptionally complementary and combined we can help customers meet the demanding needs of our industry today as we strive to make payments frictionless, support innovative payment methods and harness new technologies.”

The acquisition is also seen by TNS as strategically important as it supports the company’s diversification into a broader range of IoT verticals, including transportation, security and industrial sectors.

Mr. Keegan said: “As the industry evolves and consumers rapidly adopt IoT devices we are seeing a surge in demand for payments capabilities. TNS is already supporting IoT device payments in the US, Europe and Asia and we’re extremely pleased that firms are recognizing the security needs of sensitive payments data. When any new technology is in its infancy the drive to keep costs low often results in significant early security flaws, so it’s reassuring that players in the IoT sphere are taking measures, such as tokenization, to protect consumers from the outset and reduce the risk of a data breach.”

Founded in 1990, TNS, a trusted partner to the payments industry, providing services across Europe, the Americas and the Asia Pacific regions. TNS offers a broad portfolio of solutions, including secure and resilient transaction delivery services that are used by many of the top banks, transaction processors and ATM deployers around the world. TNS’ Network Operating Centers in the US, UK and Australia provide 24x7x365 support to all of its customers. TNS is a Level 1 PCI DSS certified service provider and a global board member of the ATM Industry Association (ATMIA). For more information about TNS, visit www.tnsi.com.


About Transaction Network Services:

Transaction Network Services (TNS) is a leading global provider of data communications and interoperability solutions. TNS offers a broad range of networks and innovative value-added services which enable transactions and the exchange of information in diverse industries such as retail, banking, payment processing, telecommunications and the financial markets.

Founded in 1990 in the United States, TNS has grown steadily and now provides services in over 60 countries across the Americas, Europe and the Asia Pacific region, with our reach extending to many more. TNS has designed and implemented multiple data networks which support a variety of widely accepted communications protocols and are designed to be scalable and accessible by multiple methods.



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Emirates NBD introduces Traveller HD to assist customers with low vision


  • Complements sign language and hearing loop technologies
  • Part of bank’s #TogetherLimitless commitment to financial inclusion

Dubai, 16 December 2018: Emirates NBD, a leading bank in the Middle East region, today announced the introduction of Traveller HD, an assistive technology designed to enhance the branch experience for customers with low vision. 

Emirates NBD branches in Dubai Festival City, Hamriya and Al Qusais in Dubai will be the first to offer the high definition reader, being introduced as part of the bank’s flagship advocacy platform #TogetherLimitless that supports financial inclusion of people with disabilities (people of determination) in the UAE.

The Traveller HD is a lightweight video magnifier that offers adjustable magnification of up to 30 times the original text size, enabling customers with impaired vision or age related difficulties to read forms, cheques and other documents comfortably, with the help of a unique slide-and-read mechanism. Images are displayed in high definition as well as in different contrasting color combinations, with a tilted screen offering ergonomic viewing and a natural reading experience.

“Making banking accessible for people of determination is key to our commitment to financial inclusion,” said Suvo Sarkar, Senior Executive Vice President, Head of Retail Banking and Wealth Management, Emirates NBD. “Our investment in innovative assistive technologies is helping us to not only enhance the banking experience for people of determination but also empower them towards independence in their day-to-day lives.”

The World Health Organization (WHO) states that an estimated 285 million people worldwide are visually impaired, of which 246 million suffer from low vision. As part of its commitment to financial inclusion, Emirates NBD offers a Braille-enabled account opening service to customers with visual disabilities at four of its branches, in addition to Braille currency issued by the Central Bank of the UAE across all of its disability-friendly branches on request.

So far, the bank has transformed 38 branches to become disability-friendly. Other initiatives implemented include continuous training of branch managers and front line staff in the basics of American Sign Language (ASL); piloting KinTrans, a technology that enables easy two-way communication between sign language communicators with hearing disabilities and people who use spoken languages; and a hearing loop in two of its branches for customers using a hearing aid.

Emirates NBD’s commitment to people with disabilities (people of determination) supports the ‘My Community’ initiative launched by His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of Dubai Executive Council that aims to transform Dubai to a disability-friendly city by 2020.



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Federal Reserve Board launches interactive mobile application to teach students about security and design features of Federal Reserve notes


The Federal Reserve Board on Wednesday launched an interactive smartphone and tablet application designed to teach elementary school students about the security and design features of Federal Reserve notes. The application complements other material available through the Board’s Currency Education Program at www.uscurrency.gov.

Money Adventure is the Board’s first public mobile application. It is available for download on iPhones and iPads, and will launch on Android devices later this year. Once downloaded, the app can be used without Internet access. Educator lesson plans in English and Spanish are available for use with Money Adventure.

The application’s “note front explorer” showcases a virtual $20 note that children can interact with to examine its unique features. The “note back explorer” features a time-traveling game that incorporates augmented reality into learning and allows students to follow “Buck the Time-Traveling Dog” on his quest through the historical events depicted on note backs.

The Currency Education Program provides users of U.S. currency around the world with access to education, training, and information about Federal Reserve notes. The Federal Reserve Board manages the program, working closely with its partners at the U.S. Secret Service and the U.S. Department of Treasury’s Bureau of Engraving and Printing. Its aim is to raise awareness about the security and design features of U.S. currency.

For media inquiries, call 202-452-2955



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Why Digital is Important Right NOW


It’s no secret that we’re all using our smartphones for just about everything these days. But what’s interesting about changing consumer behavior is how things stay the same. People aren’t swapping one channel for another, they’re just using them all more strategically. For example, bank customers who are frequent mobile-banking users also conduct more transactions through traditional self-service channels. They average 10 ATM transactions per month, 25% more than non-mobile-banking customers.[1]

This is a win-win for banks and consumers—the bank can move consumers to self-service, which can process transactions for a fraction of the cost of a teller experience, and consumers can connect more deeply with their bank through a wider variety of touchpoints. Physical endpoints become even more critical for banks, because those physical endpoints are enablers of the digital experience. To succeed, banks must harmonize the experience across every channel, and offer access to the same customer information across every channel.

At this point, of course, the secret is out.  According to CNBC, Bank of America has spent $1 billion on building out digital banking services over the past six years.[2] They are making themselves a technology organization—a digital-first organization.

So what if you’re not a tier one bank?  What if you don’t have the means available to make similar investments?

An experienced partner can help you scale quickly, continuously innovate at rates that match the pace of change in the marketplace, and deliver a highly personalized user experience through digital channels. This era, hallmarked by the digitalization of banking, is the time when banks should be standardizing and revolutionizing the way digital platforms improve the customer experience, so we’re building the foundation to drive these types of connected commerce solutions for our customers.

In an exclusive sit-down conversation at TAGxPIX 2018, Jeff and Kony CTO Bill Bodin discussed why it’s all about the platform:

[1] https://www.fiserv.com/resources/Mobile-Adoption-White-Paper-January-2016.pdf

[2] https://www.cnbc.com/2018/05/07/bank-of-america-digital-chief-we-want-to-get-cash-out-of-the-system.html



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Free Trials without the Hassle


No one wants to be unsatisfied with a product after paying for it. For some consumers, a free-trial is a great way to test out a new product and get comfortable with it before making a purchasing decision. And with so many merchants offering free trials is becoming the new norm.

However, sometimes a free trial can unwittingly turn into a recurring subscription that is difficult to cancel. These situations can be frustrating and costly for both consumers and their banks. M

At Mastercard, we want every commerce engagement to be simple, safe and secure and we are introducing rules for merchants that offer free-trials to make this a hassle-free experience for their consumers. The rule change will require merchants to gain cardholder approval at the conclusion of the trial before they start billing. To help cardholders with that decision, merchants will be required to send the cardholder – either by email or text – the transaction amount, payment date, merchant name along with explicit instructions on how to cancel a trial.

For each payment thereafter, the merchant will have to send a receipt to the cardholder for each transaction by email or text message with clear instructions on how to cancel the service if the consumer so desires.  In addition, all charges that appear on the cardholder’s statement must now include the merchant website URL or the phone number of the store where the cardholder made the purchase.

Free trial offers can be a legitimate and useful way to increase sales and improve consumer satisfaction. The new rules will help in increase transparency and ensure an outstanding experience for cardholders. In addition to these changes, Mastercard cardholders are also covered by our Zero Liability policy which protects them against unauthorized purchases or charges. If a cardholder suspects that a transaction is fraudulent or unusual, we encourage them to contact the bank that issues their card for assistance and more information.



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New on-campus pizza ATM dispenses hot pizza in just three minutes


Trinity Boston, a student cook and first-year in Chemistry, demonstrates how to use the Pizza ATM in Traditions at Morrill on Jan. 15. Credit: Casey Cascaldo | Photo Editor


Pizza lovers prepare to rejoice, as a brand new pizza ATM is now open for Ohio State students. Located in the Morrill Tower North Dining room, the pizza ATM readily dispenses 10-inch pizzas in just three minutes.

Abby Hertzfeld, associate director of operations for Student Life Dining Services, helped bring this saucy innovation to campus, hoping to create an easily accessible late-night dining option to west campus.

“My ultimate goal when I started begging for this machine was really to be able to provide late night services for this west campus population,” Hertzfeld said. “It’s the first step into really piloting that whole program of students accessing a space, selecting their options and self checking out.”

Currently, the pizza ATM holds about 70 pizzas, according to a press release, and students have the options to choose between cheese or pepperoni pizza. But Hertzfeld said she looks forward to adding more options for toppings soon, as well as extending the hours of operation to 24 hours by fall of 2019.

“This is a really a way for us to provide a hot option and other options for students that are over on this side of campus that don’t live on the north area or south area that have other late night operations that really isn’t going to incur a bunch of additional labor costs on top of providing the services,” Hertzfeld said.

Students can access the Morrill North Dining Room with their Buck-ID and can pay via self-checkout with their meal plan or credit card.

“I live on north campus but a lot of my classes are around west campus so it’s nice to have a west campus food option that’s super fast,” Rachel Gouhin, a second-year communication student said. “For a pizza ATM and only taking three minutes, the quality of it was really amazing.”

According to Hertzfeld, Ohio State is the third university in the country to employ a pizza ATM, following Xavier University and Case Western. The dining facility currently opens at 11 a.m. and closes at 8 p.m. for meal plan holders and 4 p.m. for general Buck-ID access.

Reference The Lantern for full article 



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ATMIA LAUNCHES NEW SURVEY TO EVALUATE THE IMPACT OF IAD BANK ACCOUNT CLOSURES


SIOUX FALLS, SD, January 15, 2019.  ATMIA (the ATM Industry Association) announced today that it has launched a new survey to evaluate the impact of sudden cash settlement account closures, experienced by many IADs (Independent ATM Deployers).  Many of those accounts were in good standing when closed – and have been for decades.  In almost every instance, the reason for the account closure is not revealed.


 


Although a misguided 2013 Department of Justice initiative called “Operation Choke Point” targeting “risky” businesses was formally terminated in 2017, its impact still seems to linger on.  Others speculate that crushing regulatory burdens have caused larger banks to overreact.  Whatever the reason, independent operators are having existing banking relationships terminated on very short notice, and are hard-pressed to replace them in the 30 or 50 days allowed.


 


ATMIA is working to create new strategies that can help its members deal with these situations, if and when they arise.  The 2019 IAD Cash Settlement Account Survey seeks to determine how widespread this problem is, what circumstances surround a typical account closure, and how operators are dealing with it.


 


The survey is open to all independent ATM operators/owners/acquirers – both ATMIA members and non-members.  But only to independent ATM operators.  There are just 13 brief questions, which should not take more than a few minutes to complete.  To begin the survey, click here


 


It is expected that data analysis will be complete, and the survey report available to ATMIA members as soon as mid-February.  Non-member participants will receive a code with which to claim a copy of the full report.  Questions or requests for more information about the survey project should be directed to David Tente, Executive Director, ATMIA USA & Americas (+1.407.833.7906)


 



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Nasdaq Dubai and its brokers celebrate National Day by ringing market-opening bell at MarketSite


Dubai, November 28, 2018 – Nasdaq Dubai and leading brokerages that trade on its market rang the market-opening bell today to celebrate UAE National Day and the country’s successful development of its capital markets.

Executives from 13 UAE brokerages that trade equities and equity derivatives on exchange took part in the ceremony at the MarketSite event space.

His Excellency Essa Kazim, Governor of the Dubai International Financial Centre (DIFC) and Chairman of Dubai Financial Market, said: “The enthusiasm shown here today by leading brokerages in the UAE as we celebrate National Day reflects the appreciation of the capital markets community for the positive environment created by the country’s leadership for the sector to thrive. Together we look forward to further increasing the opportunities for issuers and investors to prosper and achieve their goals.”   

Hamed Ali, Chief Executive of Nasdaq Dubai, said: “It give us great pleasure to gather here with our partners, as the market, celebrating 47 years of achievements. The capital market plays a key and complementary role in realising the UAE’s vision set by our leaders. The UAE market has a number of unprecedented achievements at both regional and international levels, including being home to the only regional central counterparty recognised by the European Securities and Markets Authority (ESMA), and hosting the world’s largest listed Sukuk market.”

Moosa Ahmed, General Manager, Emirates NBD Securities said: “Over the years, the authorities have created, nurtured and strengthened a first class capital markets framework for the UAE. We are committed to helping further expand the markets in the national interest and for the benefit of issuers and investors in the region and around the world.”

Participants in the ceremony included senior executives of Emirates NBD Securities, ADCB Securities, Al Ramz Capital, Al Safwa Mubasher, Arqaam Capital, Brokerage House Securities, Daman Securities, Deutsche Securities and Services,  FAB Securities, Integrated Securities, Menacorp, SHUAA Capital and SICO Financial Brokerage.

About Nasdaq Dubai 

Nasdaq Dubai is the international financial exchange serving the region between Western Europe and East Asia. It welcomes regional as well as global issuers that seek regional and international investment. The exchange currently lists shares, derivatives, Sukuk (Islamic bonds), conventional bonds and Real Estate Investment Trusts (REITS).

The majority shareholder of Nasdaq Dubai is Dubai Financial Market with a two-thirds stake. Borse Dubai owns one third of the shares. The regulator of Nasdaq Dubai is the Dubai Financial Services Authority (DFSA). Nasdaq Dubai is located in the Dubai International Financial Centre (DIFC).



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BMO Harris Bank Named Exclusive Finance Partner for American Dental Association Members across the United States


CHICAGO, Jan. 8, 2018 /CNW/ – BMO Harris Bank and the American Dental Association (ADA) today announced that BMO has been named the new exclusively-endorsed lender for practice financing for ADA members, effective immediately. BMO will be the only practice finance bank recommended by ADA Member Advantage, the program managed by the ADA subsidiary ADA Business Enterprises, Inc. (ADABEI), for the association’s over 163,000 members across the United States.

Through this agreement, ADA members have access to preferred rates on practice financing, regardless of where their practice is in its lifecycle – from dentists looking to acquire a practice to those looking to expand their practices.

BMO’s experience in the dental industry spans three decades under its financial services program for the dental industry to support independent dental practices. BMO currently provides financial services to several thousand dental practices across North America.

“ADA Member Advantage is really enthusiastic about launching the BMO endorsement for practice and commercial real estate financing,” said Dr. James Mercer D.D.S., President of the ADABEI Board of Directors. “After a thorough RFP process, BMO rose to the top of the group. BMO has an excellent reputation in the banking community and is committed to a true partnership with the ADA. BMO demonstrated a great understanding of the unique practice financing needs for dentists and will offer the level of service ADA members expect. For loan requests up to $1 million, BMO’s special member offer of a half-a-point interest rate deduction offers a significant member savings that will be hard to find anywhere else. We urge all members considering a practice loan – whether purchasing a practice or buying a new piece of equipment – to reach out to BMO and see what they have to offer.”

“Teaming up with the ADA’s vast network allows BMO to continue propelling dental professionals forward with their business goals,” said Niamh Kristufek, Head of Business Banking, BMO Harris Bank. “We are excited for the opportunity to serve the financial needs of this important and ever-evolving industry, becoming ADA’s trusted lender of choice for practice financing.”

ADA members will have access to a dedicated team of professionals and trusted advisory services, business and financial planning tools, financing options to support their professional ambitions, and a suite of products with competitive offers and specials. Additionally, members will have intuitive digital and mobile platforms at their disposal to help simplify their banking experiences. BMO’s integrated customer experience model provides financial value, simplicity, and convenience to small business owners at each stage of their journey.           

This collaboration enables BMO to continue leveraging its dental industry knowledge while supporting ADA members’ business objectives across the U.S.

BMO’s commitment to diversity and inclusion also factored into ADA Member Advantage’s decision to name BMO as its preferred lender for practice financing.

“The ADA is committed to diversity both in our own teams, and in our partners. BMO shares our diversity value, and lives it in every part of its business,” said Dr. Mercer. “The leadership team from BMO that we met included 50 percent women and was unique among the companies with which we discussed practice financing.”

For more information about this new exclusive endorsement, visit bmoharris.com/dentists.  

About BMO Harris Bank

BMO Harris Bank provides a broad range of personal banking products and solutions through nearly 600 branches and fee-free access to over 40,000 ATMs across the United States. BMO Harris Bank’s commercial banking team provides a combination of sector expertise, local knowledge and mid-market focus throughout the United States. For more information about BMO Harris Bank, visit the company fact sheet. Banking products and services are subject to bank and credit approval. BMO Harris Bank N.A. Member FDIC. BMO Harris Bank is part of BMO Financial Group, a highly diversified financial services provider with total assets of CDN$774 billion (as of Oct. 31, 2018), and more than 45,000 employees.

About the American Dental Association

The not-for-profit ADA is the nation’s largest dental association, representing more than 161,000 dentist members. The premier source of oral health information, the ADA has advocated for the public’s health and promoted the art and science of dentistry since 1859. The ADA’s state-of-the-art research facilities develop and test dental products and materials that have advanced the practice of dentistry and made the patient experience more positive. The ADA Seal of Acceptance long has been a valuable and respected guide to consumer dental care products. The monthly The Journal of the American Dental Association (JADA) is the ADA’s flagship publication and the best-read scientific journal in dentistry. For more information about the ADA, visit ADA.org. For more information on oral health, including prevention, care and treatment of dental disease, visit the ADA’s consumer website MouthHealthy.org.

SOURCE BMO Harris Bank

For further information: MEDIA CONTACTS: BMO: Emily Penate, (312) 461-7956, emily.penate@bmo.com; American Dental Association: (312) 440-2806, mediarelations@ada.org



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HSBC uses DLT to settle $250bn of FX transactions


The bank has used its HSBC FX Everywhere platform to orchestrate payments across its internal balance sheets, making more than 150,000 payments worth $250 billion.

Using a shared permissioned ledger, which provides singularity, transparency and immutability, transforms the process around intra-company foreign exchange activity, says HSBC, automating several manual procedures and reducing reliance on external settlement networks. 

Richard Bibbey, interim global head, FX and commodities, HSBC, says: “The global, cross-border nature of HSBC and its clients sees us conducting thousands of foreign exchange transactions within the bank, across multiple balance sheets, in dozens of countries. HSBC FX Everywhere uses distributed ledger technology to drastically increase the efficiency of these internal flows.

“Following successful implementation inside the bank, we are now exploring how this technology could help multinational clients – who also have multiple treasury centres and cross-border supply chains – better manage foreign exchange flows within their organisations.”



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