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ATM Industry News

International Conference of Banking and Retail Technologies IN TOUCH BAKU 2017

Diebold Nixdorf, the world’s largest banking equipment manufacturer, and Lithuania’s Penkių kontinentų bankinės technologijos (BS/2, part of the Penki Kontinentai group) IT-company held an international conference IN TOUCH BAKU 2017, attended by over 100 bank and retail industry people from Azerbaijan, Georgia, Russia, Moldova, Germany and Lithuania. 


The purpose of this conference was to create a permanent platform for communication with partners and potential customers (both internationally and regionally), as well as the latest specialized equipment presentation. For this purpose, separate sessions on banks and retail took place. During the event, participants and guests could also be acquainted with the specialized solutions developed by Diebold Nixdorf and BS/2 in order to ensure the security of banking transactions; in addition, innovative technological projects successfully implemented in Azerbaijan, including the e-ticket sales system at the historical and architectural “Icheri Sheher” complex, were presented. 

Idrakas Dadašovas, Penki Kontinentai group Board Chairman, said that BS / 2, together with its subsidiaries in Azerbaijan, Uzbekistan, Georgia, Kazakhstan, Kyrgyzstan, Latvia and Estonia, has been working in the banking technologies market for a quarter of a century, and now operates in 78 countries. It has over 20 partners in Azerbaijan alone. 

“BS/2 specializes in providing outsourcing of IT services, software development, system integration, banking equipment supplies and maintenance. Years of successful experience in Lithuania and abroad, as well as an impeccable business reputation, made BS/2 recognizable by leading IT companies, and helped to establish close relations with industry leaders. We always strive to provide our customers with optimal solutions, and constantly improve our work with partners. One example of such cooperation is IN TOUCH conference, previously held in London, Stockholm, Bucharest, Warsaw, Prague and Riga; I am glad that this time it is held in my native city of Baku”, Mr. Dadašovas noted. 

Speaking at the conference, Emil Musayev, of the BS/2 sales department, presented the projects on equipping the Azerbaijani hypermarkets with specialized devices; Vyacheslav Chvanov, Russia’s VTB24 bank self-service network development department head, shared his experience in operating recycling ATMs – while Alexander Ketishvili of the Georgian Liberty Bank, and Kornelijus Šišla of BS/2 told about their joint projects. 

Joachim Struck, Vice President at Diebold Nixdorf CEE Partner Management, speaking about the 20-years’ experience of partnership with BS/2, noted that Diebold Nixdorf highly appreciates the high level of technological solutions and professional services offered by the Lithuanian company. “We ensure high efficiency of business processes in banks and retail trade, and we highly appreciate our relations with representatives of those industries. Our main goal is to optimize business processes, reduce their costs, and improve the quality of services provided to end-users. In this respect, we are very interested in relations with partners in Azerbaijan, which has become a regional leader, and has tremendous potential to become an innovation center”, Mr. Struck said. 

In his report “Innovations in the financial industry,” Struck discussed the advantages and opportunities of technological equipment and services designed to help businesses operate in new “digital” environment. For example, only 8% of transactions are now carried out using cash in the Nordic countries – and in 2008-2015, European banks have reduced their branch network by an average of 13%. Struck also spoke about projects done by Diebold Nixdorf in banks of the Czech Republic, Saudi Arabia, the Great Britain, Finland and Singapore – where all cash operations are outsourced. 

According to Global ATM Market and Forecasts to 2022 research conducted in more than 100 countries around the globe, in five years the total number of ATMs will increase to 3.7 million. Only in 2016, their number went up by some 3% to 3.3 million. The results show that by 2022 the ATM market will annually grow by an average of 2.2%, with 80% new units.



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BNP Paribas picks Fenergo for client lifecycle management

Fenergo, the industry standard for Client Lifecycle Management (CLM) solutions for Corporate & Institutional, Business & Commercial, and Private Banks, has today announced a signed deal with BNP Paribas.

The bank is Fenergo’s sixth European client to be signed in the last six months.

Fenergo’s CLM solution will support BNP Paribas’ global transformation project, delivering a single client view across all jurisdictions and entities and enabling the bank to efficiently comply with all local and global regulatory rules and deliver an optimum customer experience.

“We chose Fenergo for both their deep, out-of-the-box CLM functionality and their v8 technology that is a good fit with our own modernized technology landscape. I look forward to working with the Fenergo team and their wider client community to input into the continually evolving product and regulatory roadmaps”, said Bernard Gavgani, Global Head of CIB IT and Operations within BNP Paribas.

Fenergo launched Fenergo v8 to its clients in June 2017 during its Global Client Council held in Ireland. An easy-to-use, intuitive and powerful platform, Fenergo v8 redefines Client Lifecycle Management as it is currently known. The solution is built upon React, the same technology that underpins such high-volume, high-profile firms such as Netflix, Facebook, Instagram and the New York Times e-platforms, where performance and ease-of-use are of the highest priorities. It offers a radically improved user experience with more efficient orchestration, enhanced navigation and greater visibility across client cases. Deploying advanced technology architecture, v8delivers faster page load times and responsive design, enabling cross-browser and multi-device support, improved search engine support, increased scalability and greater data integration capabilities. The solution also provides enhanced intelligent document management capabilities, including wiki-style and auto-generated documents.

Speaking on the announcement today, Fenergo’s CEO, Marc Murphy, said, “I am wholeheartedly delighted to announce the addition of BNP Paribas to our growing, global client base. There are two key drivers behind Fenergo’s success to date – digital transformation and heightened regulatory compliance and scrutiny. We are finding that banks which would have traditionally favoured in-house built solutions are now turning to Fenergo to help them realize their vision faster and more efficiently – to be able to comply with the full letter of regulatory rules, whilst delivering a better client experience. I look forward to working very closely with BNP Paribas to make this vision a reality very soon”.

Greg Casey, Fenergo’s VP Sales for Europe, said, “I am very proud to welcome BNP Paribas as a client. Fenergo offers a community approach to building Client Lifecycle Management solutions that tap into a global community of professionals within our client organizations to develop a robust regulatory roadmap that future-proofs our clients’ businesses. This leaves our clients, like BNP Paribas, to focus on delivering a better client experience that improves market share and customer mindshare”.

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TMD Security’s new ATM Security Management Software combined with security technology defends against skimming, physical attacks including explosions

SINGAPORE–(BUSINESS WIRE)–TMD Security announced today the release of its Security Management Software portfolio that includes Security Kit Monitoring, Profile Management, Access Management and ATM Fraud Detection.

Security Kit Monitoring gives an instant ‘one-look’ dashboard view of the status of the security kits on the network, with alerts via email, SMS or mobile app, ensuring that each ATM is protected and that service calls are productive, reducing costs and maximising cardholder convenience.

Security Kit Monitoring works with Gas Defence Kit’s ‘spark’ technology to safely ignite any gas the criminal inserts into the ATM , preventing an explosion, and alerts of any attacks. Note Staining Kit+ protects against explosive attacks by using ink to neutralise the value of the notes and ‘spoil the prize’. Unlike other note staining systems that are destroyed by the explosion before they have time to activate the ink, Note Staining Kit+ uses patented shockwave technology that instantly ruptures the ink canisters and stains the notes on explosive impact. Additional security features stain the notes if there are traditional physical attacks using grinders or thermal tools, and Security Kit Monitoring generates an alert.

Profile Management protects against malware and black box attacks by comparing the software and hardware on the ATM with the defined correct versions stored centrally and alerts if changes are made.

Access Management ensures that only authorised users have access to the ATM via USB or Windows and defends against malware.

ATM Fraud Detection alerts if suspicious transactions occur at the ATM by comparing pre-defined business rules with actual transactions and the ATM can either be shut down or the card can be blocked.

‘ATM crime trends, including deep insert skimming and explosive attacks, are unfortunately spreading fast in Asia Pacific,’ said Mike van der Wal, MD APAC, TMD Security. ‘We are committed to help ATM deployers be prepared and take their security defences to the next level.’

TMD Security will share insight into the latest global ATM threats and how to defend against them at ATMIA ATM & Cash Innovation Asia.

About TMD Security GMBH TMD Security is the global leader in ATM security solutions with sales and support in EMEA, APAC and Americas.

Website; email

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Diebold Nixdorf Software And Cash Recycling Technology Drive Efficiencies Across Payments Network For Turkey’s VakifBank

ISTANBUL, Nov. 21, 2017 /PRNewswire/ — VakifBank, a leading Turkish bank, is expanding the functionality of its self-service channel by introducing new software and cash recycling systems from Diebold Nixdorf (NYSE: DBD),  a world leader in enabling connected commerce for millions of consumers each day across the financial and retail industries. The bank is upgrading 400 automated teller machines (ATMs) with multivendor software and cash recycling systems that improve cash processing efficiency while enabling the quick and easy introduction of new services. Additionally, Diebold Nixdorf will support the new systems through a maintenance services agreement to ensure the highest level of availability.

Diebold Nixdorf Primary Logo. (PRNewsFoto/Diebold Nixdorf) (PRNewsfoto/Diebold Nixdorf)

In the cash-heavy, highly competitive Turkish market, financial institutions that reduce their cash management costs are able to gain a competitive edge. According to Diebold Nixdorf, the rollout of cash recycling technology will drive down the total cost of ownership and reduce cash-in-transit visits significantly. Banks in Europe, in particular, have recognized the advantages of cash recycling and are continuing to invest in the technology. Analyzes conducted by the British market research firm RBR show there were more than 122,000 automated deposit ATMs in Western Europe in 2016, up 6 percent from the previous year.1

“Our ATM network currently comprises around 4,000 ATMs and deposit terminals. We expect significant cash-handling savings through the gradual replacement of existing systems with cash recycling technology that has proven itself in extensive tests with regard to performance and availability,” said ?lker Ye?il, assistant general manager, payment systems and delivery channels at VakifBank.

“We draw on our software and cash management expertise to support banks with efficient, highly available self-service solutions that help create an ideal connected commerce experience,” said Christian Weisser, senior vice president and managing director, Europe, Middle East and Africa (EMEA), Diebold Nixdorf. “Our portfolio for the optimization of cash processes continually improves based on more than 20 years of experience with cash recycling technology.  Today, our Cash Cycle Management Portfolio offers banks an end-to-end optimization of all branch cash processes through enhanced software and services that give our customers a 360-degree view of their complete cash cycles.”

About VakifBank

Vak?fBank was first established with an initial capital of 50 million TL on the 11th of January 1954 and later started operating on the 13th of April 1954, for the purpose of best utilizing the foundations’ monies. Besides, Vak?fBank aims at contributing to the savings of the country with the modern banking practices and utilizing them according to the requirements of the economic development.

As of June 30, 2017, Vak?fBank is the seventh largest bank in Turkey in terms of asset size. Since its very first date of foundation, Vak?fBank continues its activities towards the growth and development of the country’s economy, and the integration with the world economy pursuant to the provisions of its private law.

Vak?fBank has been reaching out its corporate and individual customers in a most efficient manner through its internet and telephone banking services. As of June 30, 2017, Vak?fBank undertakes a leading role in the financing of domestic and foreign trade through 927 branches, 4,045 ATMs and 215,550 units of POS that constitute its alternative distribution channels. Vak?fBank has three international branches located in New York, Bahrain and Arbil. In addition, Vak?fBank operates in Austria with a subsidiary, Vak?fBank International AG, which has branches in Vienna, Cologne and Frankfurt. Visit www.vak? for more information.

About Diebold Nixdorf

Diebold Nixdorf, Incorporated (NYSE: DBD) is a world leader in enabling connected commerce for millions of consumers each day across the financial and retail industries. Its software-defined solutions bridge the physical and digital worlds of cash and consumer transactions conveniently, securely and efficiently. As an innovation partner for nearly all of the world’s top 100 financial institutions and a majority of the top 25 global retailers, Diebold Nixdorf delivers unparalleled services and technology that are essential to evolve in an ‘always on’ and changing consumer landscape.

Diebold Nixdorf has a presence in more than 130 countries with approximately 24,000 employees worldwide. The organization is headquartered in North Canton, Ohio, USA and Paderborn, Germany. Shares are traded on the New York and Frankfurt Stock Exchanges under the symbol ‘DBD’. Visit for more information.

1 RBR 2017, Global ATM Market and Forecasts to 2022

SOURCE Diebold Nixdorf

Media Relations, Ulrich Nolte, +49-5251-693-5211,; Investor Relations, Steve Virostek, +1-330-490-6319,

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Fiserv Underpins European First Movers to Instant Payments

LONDON & BROOKFIELD, Wis. –(BUSINESS WIRE)– Fiserv, Inc. (NASDAQ:FISV), a leading global provider of financial services technology solutions, today announced that Fiserv technology will support multiple ‘wave one’ banks for EBA RT1, the first pan-European clearing platform for real-time payments in euro. Slated to go live 21 November 2017 , EBA RT1 facilitates 24/7 payments in line with the SEPA Credit Transfer Instant (SCT Inst) Scheme of the European Payments Council (EPC).

Fiserv is enabling the shift to real-time payments for banks with a presence in a total of nine European countries. The banks utilize the Dovetail payment solution from Fiserv, which was the first to be tested and confirmed ready for SCT Inst in partnership with a leading European bank earlier this year.

The Dovetail payment solution offers unmatched support for real-time clearings, including RT1, TIPS and Equens across Europe, and STET in France and Belgium. The Dovetail solution enables native, real-time item level processing and support for 10 instant payments infrastructures globally, including the new U.S. real-time payment capabilities available through Zelle® and The Clearing House.

Fiserv is a market leader in euro RTGS and SEPA transaction processing volumes and provides SEPA processing for EBA STEP2, Equens, STET and EURO1 and TARGET2.

The Dovetail payment solution enables banks to connect to any of these clearings from a single platform in a way that best matches their needs, including direct connectivity or via SIA, EBICs, or SWIFT.

“As the European real-time payments market moves to execution phase, Fiserv is well positioned to deliver a real-time advantage to our clients,” said Martin Coen, senior vice president, Billing and Payments Group, Fiserv. “The flexibility of our solutions to deliver end customer payments seamlessly across all payment types is helping our clients to innovate more quickly and reliably than their competition.”

Dovetail solutions are offered by Fiserv as a result of its recent acquisition of Dovetail Group Limited. Learn more at

In a world moving faster than ever before, Fiserv helps clients deliver solutions that are in step with the way people live and work today – financial services at the speed of life. Learn more at

About Fiserv

Fiserv, Inc. (NASDAQ:FISV) enables clients worldwide to create and deliver financial services experiences that are in step with the way people live and work today. For more than 30 years, Fiserv has been a trusted leader in financial services technology, helping clients achieve best-in-class results by driving quality and innovation in payments, processing services, risk and compliance, customer and channel management, and insights and optimization. Fiserv is a member of the FORTUNE® 500 and has been named among the FORTUNE Magazine World’s Most Admired Companies® for four consecutive years, ranking first in its category for innovation in 2016 and 2017. For more information, visit


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Media Relations:Ann Cave
Director, Public Relations


Additional Contact:

Sharada Alvakonda

Marketing Communications Manager

Dovetail now part of Fiserv


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You can now send PayPal invoices through Facebook Messenger

To use the new feature, sellers open the extension tray within Messenger, select PayPal and create the invoice, with the item name, description, price and quantity.

They then send it to the buyer, who can press the Pay with PayPal button and complete the transaction with PayPal One Touch.

The move comes a month after PayPal introduced person-to-person payments within Messenger. The firm also has a Messenger customer service bot.

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HSBC names former Google engineering lead as retail CIO

Warriner joins the bank following a five-year stint at Google, where he led the search giant’s Engineering site and AdSense Engineering. During this time he also acted as European Chairman of Google Payments Ltd. Warriner arrived at Google following a 19-year stint at UK banking tech house Intelligent Environments, where he rose to the rank of CTO.

He joins HSBC as the bank prepares to lavish $2.1 billion to tranform its legacy spaghetti architecture into a fit-for-digital business platform. Reporting to Ganesh Balasubramanian, global retail banking and wealth management CIO, Warriner will be focused on setting the bank’s retail IT agenda.

“My focus has always been on the use of technology to delight users, whether a multi-player adventure game I wrote at school or more recently the complete re-write of Google’s main publisher advertising system,” he says. “HSBC is an amazing brand, has great products and a highly capable global technology team. But even the strongest can’t sit still and the market is moving rapidly with new entrants taking advantage of mobile, artificial intelligence, chat bots and agile development.”

In an effort to bring its systems up to scratch, HSBC has created a Technology Advisory Board of independent industry experts, including CEOs from Silicon Valley and venture capital companies, to advise on use of emerging technologies.

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Webinar: Winning the battle for the customer in the age of digitisation

Join this new webinar hosted by Finextra in association with Fiserv on 30 November 2017 at 15:00 UK time and gain actionable insights on how to win the battle for the customer in the age of digitisation.


The coming together of technology advances, cultural shifts, and regulative transformation drives the digital age. How banks react to this to meet the growing expectations of their customers drives their strategies and business models. Against a backdrop of increased competition from new entrants’ intent on disrupting the market, the question is who holds the primary relationship with customers?


The move towards a digital age demands a new way of thinking for providers of payment services and how these financial institutions compete, or in many cases, co-exist is still evolving but is crucial to their success. Now is the time to think and act like a digital company offering services and products to customers who want immediate access to them.


Challenger banks and niche payment providers focus on specific areas of service, working with the fintech community to develop new technologies targeting traditional bank products. The established players must react to this or their failure to transform will lose them customers and impact their revenue. Perhaps the time is to nurture greater collaboration and partnerships?


This webinar hosted by Finextra in association with Fiserv will bring together expert speakers from Fiserv and leading financial institutions to address these questions and more.


Speakers include:

  • Gary Wright, Director of Content, Finextra
  • Andrew Steadman, VP, Product Management & Marketing, Fiserv
  • Nick Bennett, Chief Operating Officer, Tandem
  • Patrik Havander, Head of Strategy and Communication, Nordea
  • Niall Buckley, Head of Digital Ecosystems , AIB

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DBS builds lifestyle branch for tech generation

Designed with a ‘café and branch’ concept, customers are welcomed to the new open plan space by the aroma of freshly brewed coffee at the entrance of the branch, where Bettr Barista, a social enterprise supported by the DBS Foundation, stands.

Built to appeal to the techno-literate youth segment, the space is bristling with technological innovations, including top-of-the-range ATMs, video teller machines for face-to-face interactions, a ‘VR Corner’ for headset-based retirement planning and on-the-spot guidance from Pepper, the humanoid robot.

Social interactions are also part of the mix, including a talent development showcase spot to groom budding singing talents, culminating in a National Youth Music Awards competition in 2018. There are also plans to hold monthly latte art and coffee appreciation classes with Bettr Barista, financial talks by NAV – Your Financial GPS and art work exhibitions by students.

Jeremy Soo, head of consumer banking group (Singapore), DBS Bank, says: “We believe social networking in a physical space is equally important and that is why we are transforming this lifestyle branch to allow customers to interact with one another based on their interests. By reimagining banking, we want to change the impression of what branch banking is for the tech generation – hence offering this new relaxed environment, where banking is woven into our customers’ daily lives.”

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