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The ATM Turns 50: Consumers Demand Innovative, User-Friendly ATM Services with Better, More Secure Ways of Authentication

New global survey of 8,000 consumers highlights ATM sentiments and features wish list

Tuesday, June 27, 2017

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NAPLES, FLA—June 27, 2017— As the ATM celebrates its 50th anniversary, a fashion makeover is high on the wish list of consumers worldwide. According to a global online poll of 8,000 consumers conducted by YouGov on behalf of leading global provider of real-time payments ACI Worldwide (NASDAQ: ACIW), easier, intuitive and more secure ways of accessing their bank accounts are a priority for ATM users worldwide: 43 percent of consumers in Italy, 38 percent in Spain and 28 percent in the U.S. want ATMs to offer better and more secure ways of authentication. Other services consumers would like to see from ATMs include better and more detailed information about their account, such as mini-statements, alerts for upcoming payments or overdraft fees, the ability to dispense a new credit or debit card, or to access electronically signed official documents. On the downside, consumers—across all countries—are annoyed by ATM fees. 

Consumers want new, innovative and user-friendly ATM services

  • The ability to dispense new credit or debit cards appealed to 35 percent of consumers in Spain, followed by 31 percent in France, 26 percent in the UK and 25 percent in the U.S.
  • Consumers globally were less interested in opening other banking products (e.g. new accounts or mortgage applications) via an ATM: only 5 percent of U.K. consumers and 9 percent of U.S. consumers would take advantage of such a feature.

“Consumers today have latched onto the convenience of tapping their mobile phones or swiping tablets to access their bank accounts or simply waving a contactless card over a card reader to make a payment—many of them want to use ATMs in a similar fashion,” said Mandy Killam, executive vice president, ACI Worldwide. “The ATM is a prime example of an enduring customer behavior—and in the future, consumers expect the ATM to continue to evolve, such as increased prevalence of mobile-enabled features and alternatives to traditional PIN-based authentication.”

The ATM remains relevant, but usage varies depending on the country

  • Germany leads the way with 48 percent of respondents using ATMs just as much as they always have, despite widespread availability of new digital forms of payments; this is followed by Spain at 47 percent, the U.K at 42 percent, France and Italy at 40 percent, the U.S. at 34 percent and Hungary at 29 percent.


Methodology and Demographics:

YouGov surveyed 8,000 consumers in seven countries: 1,000 consumers in the U.S., Germany, France, Spain, Italy, Hungary and 2,000 consumers in the U.K., via an online poll on behalf of ACI Worldwide in May and June, 2017. 

About ACI Worldwide

ACI Worldwide, the Universal Payments (UP) company, powers electronic payments for more than 5,100 organizations around the world. More than 1,000 of the largest financial institutions and intermediaries, as well as thousands of global merchants, rely on ACI to execute $14 trillion each day in payments and securities. In addition, myriad organizations utilize our electronic bill presentment and payment services. Through our comprehensive suite of software solutions delivered on customers’ premises or through ACI’s private cloud, we provide real-time, immediate payments capabilities and enable the industry’s most complete omni-channel payments experience. To learn more about ACI, please visit You can also find us on Twitter @ACI_Worldwide.

© Copyright ACI Worldwide, Inc. 2017. 

ACI, ACI Worldwide, ACI Payment Systems, the ACI logo and all ACI product names are trademarks or registered trademarks of ACI Worldwide, Inc., or one of its subsidiaries, in the United States, other countries or both. Other parties’ trademarks referenced are the property of their respective owners.

Product roadmaps are for informational purposes only and may not be incorporated into a contract or agreement. The development release and timing of future product releases remains at ACI’s sole discretion. ACI is providing the following information in accordance with ACI’s standard product communication policies. Any resulting features, functionality, and enhancements or timing of release of such features, functionality, and enhancements are at the sole discretion of ACI and may be modified without notice. All product roadmap or other similar information does not represent a commitment to deliver any material, code, or functionality, and should not be relied upon in making a purchasing decision.

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Dan Ring


Phone: +1 (781) 370-3600

Andrea Snyder


Phone: +1 (781) 370-4817 

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Phone: +49 (0) 89 45230 557

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In 2016 the technology multinational GMV clocked up an all-time high in its international security and defense sales; for the first time ever its international sales topped the national figure. This is a particularly eyecatching achievement in the context of budget cuts and worldwide economic uncertainty.

This milestone in the company’s history endorses GMV’s position as an international security and defense benchmark. This position rests on three main pillars: firstly, direct contracting with European agencies; secondly its sales of JISR products (Joint Intelligence Surveillance and Reconnaissance) and thirdly the company’s participation in R&D programs such as the European Horizon 2020.

GMV now has a longstanding track record of cooperation with international agencies on the strength of contracts won in tenders of open competition. It has been collaborating with the European Defense Agency (EDA) since its creation in 2004. Under the Joint Investment Program in Force Protection GMV was the only European country to win two contracts. With EDA the company has forged even closer bonds in recent years and it is now working for the agency in such important areas as cyberdefense, C2 systems for dismounted soldier and federated mission networks.

In 2010 GMV became the main contractor for the design, maintenance, deployment and evolution of the EUROSUR network for the FRONTEX Agency. The collaboration began with a pilot project and then moved onto a fully-fledged framework contract between the multinational and the Agency.

For the European External Actions Service (EEAS), moreover, GMV is priming the design and development of the European Command and Control Information System (EUCCIS) used by EEAS on its missions outside Europe.

The multinational is also a longstanding collaborator of the European Maritime Safety Agency (EMSA) in such activities as studies to pinpoint the user benefits of Remotely Piloted Aircraft Systems (RPAS) in the marine environment or the provision of ICT services. In the area of satellite image processing and remote sensing, GMV is priming a framework contract for SATCEN.

In the JISR area (Joint, Intelligence, Surveillance and Reconnaissance), and as part of Spain’s participation in NATO’s MAJIIC project, GMV is collaborating with diverse NATO organizations as well as MoDs of NATO member countries on both sides of the Atlantic, offering its inhouse Mobile ISTAR Exploitation system (called SEISMO after its Spanish initials: Sistema de Explotación ISTAR Móvil), CSD (Coalition Shared Database), Atenea (IRM&CM Tool) and COLLECTOR (ISR sensor simulator), which pools information from many different sources to provide intelligence analysts with the necessary tools for exchanging ISR information and performing workflows that enable interaction throughout all JISR phases.

International consolidation

GMV features large in European Commission security-research framework programs, especially H2020 and its forerunner FP7. The multinational’s activity centers on the maritime surveillance area by participating in diverse projects such as CLOSEYE (Collaborative evaLuation Of border Surveillance technologies in maritime Environment bY pre-operational validation of innovativE solutions), EUCISE2020 and MARISA (Maritime Integrated Surveillance Awareness).

These activities have all helped to raise GMV’s worldwide security-and-defense profile, winning the company pole position in this sector. Levering Europe’s current drive towards a common security and defense policy, the company’s medium-term plans include consolidating its current strong international position and ensuring its sustained growth into the future.

For more information:

Business Development, Marketing & Communication

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“Cash me outside”, bank pilots drone cash deliveries

The latest innovation from Sberbank of Russia is making cash deliveries via drone. The first deputy chairman of Sberbank, Lev Khasis posted on Facebook that a drone successfully completed a 10km cash delivery at a speed of around 180kmh. The journey was made from a cash centre to a cash in transit vehicle.

Sberbank hopes to expand the drone offering into Tatarstan next month. This is a republic with a modern infrastructure, but relatively low population density. Following successful trials, the drone service would likely be expanded to other parts of the Russian Federation.

In 2016, Sberbank’s President, German Gref stated that Sberbank wanted to move away from using banking cards and introduce ATMs that used voice and facial recognition.

This demonstration of intent to invest in new technologies, whilst at the same time focussing on cash availability is very encouraging for the cash industry and beneficial for the Russian public. Russia would appear to have no time for the so-called ‘death of cash’.

Sberbank is Russia’s largest bank with 16,000 branches, 75,000 ATMs and 260,000 employees across 11 time zones.

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Steve enters the ATM Hall of Fame

KAL is delighted to announce that Steve Hensley, KAL’s Executive Vice President for Global Sales, has been inaugurated into ATMIA’s ATM Hall of Fame.

His name has been added to a list of ATM champions singled out by ATMIA as having made the industry a better place through “thought leadership, positive approach and constructive impact”.

Visit the ATMIA site to see its full list of ATM industry champions.

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Danish banks renew Clearing agreement with Nets

The Danish banks have renewed the clearing services agreement with Nets, which represents one of the key elements in the payments area in Denmark. The agreement covers clearing of account-to-account payments completed through the Express clearing and Intraday clearing systems in Denmark.​

​The Express clearing system handles instant account-to-account based payments and the Intraday clearing system is primarily used for mass payments such as payroll disbursements, where clearing is done continuously during the day.

The agreement between Finance Denmark, representing all Danish banks, and Nets runs until the end of 2022.

Since launch of the Express clearing system in 2014, the Danes have had the opportunity to initiate instant account-to-account payments, with full reach from day one, as all Danish banks participate. The Danish banks have made a wide range of user-friendly applications available to consumers as well as corporates, including mobile payment applications, which have contributed significantly to the impressive uptake of instant payments in Denmark. Nets does not see any indications that the this will slow down.

“We are very pleased that we are the Danish banking communities preferred vendor when it comes to the development and operation of mission critical payments systems in Denmark. It provides us with the opportunity to contribute towards the cashless society and the expectations of the Danes for instant services in a secure and stabile eco-system,” says Torben Hohlmann, SVP in Nets and head of Clearing Services. “Being responsible for running the systems that handle domestic payments is one of our key business areas and an area, where we are known globally for quality and security. In addition, we are proud, that Italian clearinghouse ICBPI has chosen us to supply them with an instant payments system as well as considerable interest from other European banking communities. Our clearing business is expanding rapidly in line with market developments,” continues Torben Hohlmann.

Instant payments have been instrumental in reducing cash payments and checks in Denmark. The instant payment solution, RealTime24/7, is based on the global ISO 20022 payment standard, which also is the basis for the new European instant payments scheme, going live later this year.

Nets’ solution has a modular build and is designed to handle a wide range of message types other than payment transactions e.g. payment requests and e-invoices.

For more information, contact:

Head of Press at Nets Denmark A/S, Søren Winge

Phone: +45 29 48 26 46,


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Today, we can announce that Starling Bank will become a Direct Agency sponsor for our PayPort Service, enabling access to Faster Payments (“FPS”) for Starling Bank customers, other Financial Institutions (“FIs”) and Payment Service Providers (“PSPs”) using the Vocalink PayPort FPS Gateway.

The partnership will be instrumental in further opening up access to the UK’s payment services for challenger banks, established FIs, PSPs and corporates with customer propositions requiring access to real-time payments.

Historically, a number of barriers to entry including; cost of the technology, and a lack of access to sponsor services, prevented many businesses from accessing FPS directly. Through this collaboration with Starling, PayPort’s 24/7 managed service will enable access to FPS in a quicker, more efficient way by removing costs otherwise associated with running and maintaining in-house systems. Ultimately, this will result in higher levels of innovation, increased competition in the payments market and more choice for consumers.

As a sponsor bank, Starling will authorise and settle transactions for organisations who want to connect quickly to FPS as a Direct Agency.

This partnership also extends our existing relationship with Starling, as the first mobile-only challenger bank to partner with our Pay by Bank app in May 2017.

Paul Stoddart, CEO at  Vocalink, commented: “We are delighted to be working with Starling Bank to offer financial services providers – and their customers – simple and secure access to the UK payments infrastructure through our PayPort product.”

Julian Sawyer, COO at Starling Bank said: “Starling Payment Services has been created to provide Sponsor services to Faster Payments.  Increasing competition in the market is a key driver and we are delighted to be working with Vocalink and PayPort customers to open up access to the wider banking community. The combination of expertise and enhanced technology will offer clients real-time access to Faster Payments, increasing their competitiveness and value within the market.” 

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ReadSpeaker Expands Offering with New rSpeak TTS Italian Voice

ReadSpeaker announces the growth of its multi-vendor voice portfolio with the addition of a new, high-quality text-to-speech voice persona in a brand new language from rSpeak Technologies.

Among the voice options available from ReadSpeaker, customers can now also choose Gina, the new native Italian rSpeak TTS voice, to deliver a superior user experience and make online and offline content, multimedia applications, embedded or mobile devices and platforms truly engaging and relatable for Italian speakers around the world.

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As the ATM Turns 50, An Association Reflects On Its Legacy

Five decades ago, a small machine, located on the outside of a Barclays bank in the London borough of Enfield, offered a truly important way of rethinking how we ponder cash.

The automated teller machine (ATM), an invention by John Shepherd-Barron, won over Barclays quickly, according to a 2007 BBC article, but it took a while for the rest of the world to see its value. Eventually, it did—through no small part of an association’s hard work.

What Was the Holdup?

The ATM hit the United States in 1969, but it didn’t thrive until the 1980s—a delay caused in no small part by the tides of tradition. (Not every company was as excited about ATMs as Barclays was.)

Part of the issue was a lack of technology—as MarketWatch notes, the ATM actually came before the debit card, making the process of acquiring money more cumbersome at first. It didn’t help that the devices were considered novelties, either.

But the industry eventually was able to jump over this hump in no small part due to moves by banks to network the devices together.

“The adoption curve reveals no measurable traction for U.S. ATMs until 1979, at which point the pot finally began to boil,” the ATM Industry Association (ATMIA) noted in a February article. “Perhaps not coincidentally, 1979 also saw the introduction of networked ATMs, which allowed withdrawals from machines operated by entities beyond the consumer’s own bank.”

Reflecting on an Important Legacy

ATMIA was founded in 1997, three full decades after the invention of the ATM, but has played an important role in pushing the industry forward. The group also has celebrated the anniversary heavily throughout the year. Among the ways:

Photographic highlights from ATM history: At the group’s annual U.S. conference in Orlando in February, ATMIA introduced a memorabilia-heavy board for attendees to check out, highlighting just a few important points in the history of the device. The board also made an appearance at the association’s ATM Cash & Innovation Europe event earlier this month.

An Arctic “Moolah Machine.” (via the ATM Industry Association)

Highlighting the extremes: As part of the celebration, the association produced an “Extreme ATMs Dossier” [PDF], a list of some of the most remote or offbeat cash machines globally. Antarctica has a few ATMs, as do remote parts of Australia, Paraguay, and Afghanistan.

A new lifetime achievement award: Earlier this month, ATMIA launched its initial Lifetime Global Innovation Award, in honor of the anniversary. The first one is going to NCR Corporation’s Chairman and CEO Bill Nuti. “Bill is a pioneering leader who has propelled innovation at NCR, and is reinventing how companies engage and connect with customers in the digital economy,” ATMIA Europe Executive Director Ron Delnevo said in a news release. Nuti himself reflected on the day in a Wall Street Journal op-ed: “It solved a common problem: In much of the world, cash could be obtained only when a bank was open, typically weekdays between about 10 a.m. and 3 p.m., known as ‘bankers’ hours,’” he explained. “The limited schedule often meant long lines. And it could be difficult, if not impossible, to obtain money from a bank other than your own.”

Getting Golden

Of course, ATMIA isn’t alone in honoring the iconic device’s anniversary.

The Enfield branch of Barclays recently installed a gold-colored ATM, next to a little sign that says it was the place where the first ATM was located. The technology has been updated, but the device still works.

Sometimes, the best way to honor an invention is to keep it functioning into the present day.

Read the full article on the Association’s Now website.

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Supporting fire victims is as easy as sending an SMS

by SIBS – Forward Payment Solutions S.A.

With MB WAY it is possible, for the first time in Portugal, to raise donations in a simple, convenient, fast and safe way. Anyone who wants to help the victims of the fires can use the most modern national mobile payments app in Portugal to make their donation.

Caixa Geral de Depósitos and Millennium bcp offer another way to help this cause, enabling all those who have an interest in supporting it to do so through their mobile phone.

For those who want to contribute, the process is simple and convenient. Simply select the “Transfers” option and enter the mobile number corresponding to the cause you wish to support: 914 004 006 for the “Millennium bcp Solidarity Account” or 969 166 436 for the “Solidarity of the Caixa Geral de Depósitos”. These transfers, as indeed all MB WAY transfers, are totally exempt from commissions to those who make the donation, reverting this in full to the cause.

See here how to make a donation MB WAY.

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Oracle and TAS Group Team Up to Deliver State of the Art Card Solutions on Oracle’s Digital Innovation Platform

Milan, Italy – 27 June 2017 – Oracle adds TAS Group’s Card 3.0™ Issuing and Network Gateway technology to their cloud based Digital Innovation Platform to accelerate financial operators’ effectiveness and competitive advantage in the new Instant Era. Already a long-standing financial industry solutions partner of Oracle in Europe, TAS Group will be among the first global partners on Oracle’s Digital Innovation Platform. TAS’ product functionality will be gradually released onto Oracle’s cloud platform, starting with connectivity to the payment networks, beginning in Q3 2017.

Responding to market demands for both e-money solutions and payment connectivity, as well as the constantly changing regulatory environment while meeting the challenges of digital consumers, Oracle is leveraging their strong partner network and enterprise software to deliver Platform-as-a-Service to enterprise customers. The modularity, flexibility, and robustness of TAS’ Card 3.0™ and Network Gateway make them an ideal fit. This new offering will be accessible through open APIs on Oracle’s Digital Innovation Platform, giving customers the freedom to select the specific services they need.

Oracle’s digital innovation platform enables financial institutions to monetize joint innovations in a matter of weeks instead of years. It leverages Oracle’s Bare Metal Infrastructure-as-a-Service and Platform-as-a-Service cloud offerings and focuses on the combination of innovation, modernization and the mitigation of innovation risk.

Card 3.0 Card Management System – part of TAS Group’s Cashless 3.0® suite – manages all aspects of the payment card lifecycle from initial design and configuration through sales, personalization and post-sales, with MasterCard, Visa and Union Pay International schemes. All of the functionality will be added gradually to the Financial Services Digital Innovation Platform beginning immediately with payment card personalization and post-sales.

TAS Network Gateway – the financial messaging solution connecting customers to international interbank networks and clearing & settlement market infrastructures simply and transparently – will be accessible on the cloud starting immediately with connectivity to the SWIFT network. This modular framework can be adopted to many different use cases and is already at the heart of central pan-European infrastructures such as Target2.

“Oracle believes the future of financial services innovation is stronger through collaboration. We welcome TAS Group’s decision to contribute an API set to the API Marketplace of the Innovation Platform, and make their products available through the platform. We regard TAS Group as a leading Oracle Gold partner with 30-years of expertise in the FinTech sector, making them an ideal partner to deliver adaptable, robust, and industry compliant solutions. Thanks to this collaboration their innovation can scale easier and be offered in a more flexible and secure way through the cloud-based Digital Innovation Platform for Financial Services,” said Mark Smedley, Global Financial Services Industry VP.

TAS Group president Dario Pardi said, “We are pleased to announce our partnership at a worldwide level on Oracle’s Digital Innovation Platform. The power and flexibility of their Cloud offering is unique in the marketplace, and we are investing heavily to offer all of our products through it. Extending legacy systems to create new digital services is generally not the best solution for banks competing in the digital age; our joint proposition with Oracle offers them a compelling alternative to rapidly transform their delivery and consumption models for cutting edge financial services”.

About Oracle

The Oracle Cloud delivers hundreds of SaaS applications and enterprise-class PaaS and IaaS services to customers in more than 195 countries and territories while processing 55 billion transactions a day. For more information about Oracle (NYSE:ORCL) visit  

TAS Group

TAS Group delivers software solutions for electronic money, payment systems, capital markets and ERP. Our offices span 7 countries but our secure solutions manage financial transactions worldwide. We strive to simplify the way private enterprise, public sector, commercial and central banks interact with their customers, stakeholders and technology systems. Our highly experienced team of business analysts and software engineers are focused on rethinking, reimagining and revolutionizing commercial business processes for digital and mobile integration. Trusted by European Central Banks to manage millions of financial messages each day, our 30-year reputation in the market and outstanding SWIFT expertise has made us an internationally preferred partner in the financial industry. Our securities software is leading the way for Target2-Securities regulations in Europe while our 12 years of experience in EMV card payments is helping US businesses and institutions implement smooth migrations. Today, over 100 million chip cards are managed on TAS solutions.

Media Contact

Marina Jacobone

Download the press release

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